Returns & Exchanges

Last updated: June 11, 2026

Ground Kingz supports clear return and exchange requests so customers can shop with confidence. Please review the conditions below before submitting a request.

1. Return Window

You can request a return within 3 days from the date you receive your order. Standard return shipping fees are the customer's responsibility unless the return is due to a wrong item, shipping damage, or a manufacturing defect.

2. Exchange Window

You can request an exchange within 7 days from the date you receive your order. Standard exchange shipping fees are the customer's responsibility unless the exchange is due to a wrong item, shipping damage, or a manufacturing defect.

3. Product Condition

Returned or exchanged products must be unused and in their original condition, with product tags, labels, accessories, and original packaging intact. Products that show signs of use, washing, damage, odor, or missing packaging may not be accepted.

4. Discounted Products

Products purchased during sales or discounts can be returned only. The refund will be based on the discounted amount paid. Discounted products cannot be exchanged.

5. Non-Returnable Products

Underwear, protective cups, socks, accessories, personal care products, and customized or personalized products cannot be returned or exchanged unless the item received is wrong, damaged during shipping, or has a confirmed manufacturing defect.

6. International Orders

For customers outside Saudi Arabia, the customer is responsible for all shipping costs to the store address, including return shipping, customs duties, and any other charges if applicable.

7. Cases Where Return Shipping Is Not Charged To The Customer

Ground Kingz will guide the return or exchange process without charging the customer return shipping in the following cases:

• You received a product different from the item you ordered.
• The product was damaged by the shipping company, provided Ground Kingz is informed within 24 hours of delivery.
• The product has a manufacturing defect, provided Ground Kingz is informed within 24 hours of delivery.

8. Refund Timing

When a return is approved, the refund may take up to 15 business days to be processed. Bank or payment-provider processing times may vary after the refund is issued.

9. How To Request A Return Or Exchange

To request a return or exchange, contact Ground Kingz via WhatsApp +966539474747 or email support@groundkingz.com with the following details:

• Order number, if available.
• Customer name.
• Customer phone number.
• Product name and size.
• Reason for return or exchange.
• Photos of the product and packaging if the item is damaged, wrong, or defective.

Ground Kingz will review the request and guide the next step after receiving the details and checking the product condition.